Customer Service

Questions

For questions about products or your order, email: info@charlesmacpherson.com or call us at (416) 369-1146.

Return Policy

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain items cannot be returned, this included items which have been personalized, autographed, or those which have been inscribed.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@charlesmacpherson.com 

Shipping 
To return your product, you should mail your product to: Charles MacPherson Associates Inc., 100-411 Richmond St E, Toronto, Ontario, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.